IMTCC https://www.imtcc.org International Medical Tourism Chamber of Commerce Wed, 17 Jul 2019 11:37:58 +0000 en-US hourly 1 https://wordpress.org/?v=5.2.7 An Invitation to Disruptors and Innovators of the Healthcare Industry! https://www.imtcc.org/uncategorized/an-invitation-to-disruptors-and-innovators-of-the-healthcare-industry/ https://www.imtcc.org/uncategorized/an-invitation-to-disruptors-and-innovators-of-the-healthcare-industry/#respond Tue, 16 Jul 2019 22:34:33 +0000 https://www.imtcc.org/?p=112 Read More]]> We invite leaders and innovators, individuals and groups, facilitators and medical and other service providers that have come to realize that unless we find a way to instill trust, transparency, high standards and consistent high-touch service protocols across the varying service providers and global borders, the Medical Tourism Industry we participate in will continue to be perceived as a rogue and somewhat risky alternative to local healthcare instead of the shining example of what Global HealthCARE should aspire to and most certainly can be!

Our goals are to…

  • Establish Optimal Standards of Practice, proven to yield optimal results and high patient satisfaction, for each of the individual service providers in a medical tourist patient’s experience based on the 3 Tenets of the IMTCC: Patient Advocacy, Aftercare and Accountability.
  • Provide training, mentoring, oversight and compliance of these standards and duplicable workflow procedures to active members of the IMTCC through the website AND through local means as we establish regional IMTCC Desks in various international destinations as we grow.
  • Provide a platform for members to highlight your commitment and performance to patients, your global professional peers and other sources of referral bases that are looking for excellence and accountability in health care providers to refer their patients to in confidence.
  • Dismantle the current income model of kickbacks, commissions, hidden-costs, surgical fee-padding and other forms of earning and cost-adding (as opposed to value-adding) service models that are not congruent with transparency, ethics and true patient representation.
  • Global Patient Advocates (GPA)” will become the title of those “facilitators/MTFs” that choose this more transparent model. They will train and be certified and work with and FOR their patient on a fee-for-service and contracted basis as they gather information and plan their experience, rather than being beholden to a doctor or hospital.
  • “Global Patient Advocate Liaisons (GPAL)” is the unique recognition by the IMTCC of the very essential person on the ground in the destination country that takes up the patient advocacy and provides accountability during the most important part of the patient experience.  Up to now, no distinction has been made between an MTF who provides pre-op help and is often based in the patient’s origin country and one that is on the ground to accompany the patient through their medical experience.  And sometimes, many MTFs are capable of doing both.  However, two sets of skills separate the two designations however fee transparency and patient advocacy is always at their core. They insure that expectations are met and standards are followed.
  • Dissolve the need to refer to only the doctors and clinics with whom one has a “commission contract” established. As members and even individual patients, they will be able to confidently and transparently offer or choose any provider in the IMTCC network and KNOW that
    • they work under the same ethics and protocols that they do,
    • that the patient will have continuous support, advocacy and medically appropriate aftercare
    • and that EACH member is held to the highest standards and reporting procedures.
  • Benchmarking to Create a global network of the BEST global healthcare providers (physicians/specialists), Patient Advocates (GPAs/PALs), Hospitals, Hotels and other ancillary support services that all agree to use and promote THE Best Standards of Practices, be willing to be held accountable for the services they provide the patient AND work transparently and in the spirit of collaboration with any other IMTCC member.
  • With regional IMTCC Concierge Desks and representatives, we can provide essential aftercare services between discharge and return home and consistently “touch” and obtain feedback/surveys from patients, the GPAs/PALs, doctors/clinics, the hotel, essentially ALL the different providers to see how these standards and collaboration efforts are working and how we can innovate and improve at every level. IMTCC members MUST be COMMITTED TO EXCELLENCE and willing to be HELD ACCOUNTABLE through Benchmarking and the data that will be gathered.
  • The IMTCC will make the performance and satisfaction results of its members available to the public on an ongoing and regular basis and continued membership will be strictly based on member’s results and performance, exclusively.

If these are values and goals that you resonate with, we invite you to join the IMTCC.   If you have any further questions or concerns, we would welcome your contact!

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As a Patient Advocate, You May Want to Become a GPA If . . . https://www.imtcc.org/uncategorized/patient-advocate-to-gpa/ Tue, 09 Oct 2018 19:55:06 +0000 http://www.imtcc.org/?p=298 Read More]]>
  • You are passionate about advocacy and providing your patients with expert guidance, options and solutions to their healthcare challenges.
  • You are frustrated with the current healthcare system and the limitations it currently places on you and your patients.
  • You realize there ARE viable options for your patients outside the borders of your country and you’d like to learn more.
  • You have patients that are seeking cosmetic and dental procedures at a reasonable price that you have not had the ability to reach out to and provide an affordable solution.
  • You have patients that could benefit from procedures and therapies perhaps not yet approved in your country but proven to be viable options for treatment and you’d like to learn about them and be able to confidently offer them.
  • You are based in a city/region that has an excellent hospital already attracting “medical tourists” both domestic and international, and you’d like to offer your services to these patients.
  • You are a case manager or work with an insurance company that is or has considered international medical tourism for the savings it can provide but you have not known how to help guarantee the savings (keep patient’s care on budget and minimize complications) and secure trustworthy patient representation and support in the destination country.
  • You recognize the growing trend and need for lower cost alternatives to care that the current healthcare model requires and you want to be prepared to guide your patients.
  • You are passionate enough about Patient Advocacy to want to help encourage its adoption on a global scale.
  • You understand the importance of medically appropriate Aftercare and Care Continuity and want to help insure your patient can have access to it AND afford it!
  • You want to provide your patient with, not just a procedure or therapy, but an actual “experience.”
  • You have patients, or could reach out to such patients, that are interested in alternative therapies, wellness treatments, Ayurvedic and natural medicine, even “baby boomers” looking for retirement options abroad with access to excellent healthcare.
  • You’d like a platform that helps you ethically market your expertise and highlight your experience to potential patients looking for help and representation as they explore their healthcare options at home and abroad.
  • Get in touch with the IMTCC now and find out how you can become certified as a GPA (Global Patient Advocate) and add medical tourism to your existing services!

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    The IMTCC – Defined by What We Are NOT https://www.imtcc.org/imtcc-blog/imtcc-defined-not/ Sat, 20 Feb 2016 15:31:00 +0000 http://wordpress-20793-45706-132666.cloudwaysapps.com/?p=162 Read More]]> I sit down, once again, seemingly for the umpteenth time (smile), to explain just what the IMTCC is all about. But, I find that most who come across this site already have some preconceived notions about what the IMTCC “probably” is, no doubt based solely on the term “medical tourism” that is smack-dab in the middle of our name. Well, you know what they say about assumptions!

    So, allow me to dispel, as quickly and succinctly as I can, those assumptions before you decide you already know what you really don’t know. I think the easiest way to accomplish this to tell you what the IMTCC is NOT. Now, this may seems like a negative way to proceed but please indulge me.

    We Are NOT Here to Promote the Idea of Medical Tourism… But Rather to Provide Standards and Best Practices to Industry Participants to Guarantee Safety and Exceptional Patient Experiences

    WE ARE HERE… to encourage the adoption of Patient Advocacy on a global scale and innovate the current broken model of healthcare delivery today by instilling 3 fundamental and essential tenets to the medical experience: Advocacy, Aftercare and Accountability. The IMTCC is the voice of the consumer/patient, before, during and after their medical experience. Our members understand and are committed to the significance of the “customer experience” in a healthcare delivery model.

    We are innovators because we believe our tenets, Advocacy, Aftercare and accountability should NOT be unique to medical tourism patients but to ALL patients… no matter where they live, no matter where they are from and no matter where they receive care. We want patients to recognize that they can obtain advocacy and support at ANY time, at any point in their “medical experience,” whenever they find they need the representation and help that the IMTCC can give… regardless of whether or not they have chosen an IMTCC member provider.

    going to promote or endorse the current and popular industry income model based on commissions, referral fees and otherwise non-transparent (and long declared unethical and even illegal) models that inherently favor the provider-agent (MTF) relationship rather than permitting and fostering a transparent and ethical representation of the patient’s needs, values and best interests. Masking negating accountability and transparent feedback on medical providers due to the financial and contractual arrangement between MTF and provider/benefactor.  We believe that our member providers perform an invaluable and professional service as patient representatives and experience planners and overseers.  Their expertise, commitment to their patient client and training deems that they should be compensated independently and transparently for it as an attorney or other type of advocate or representative is.

    The IMTCC and its members not only embrace patient advocacy but seek to promote its understanding and adoption on a global scale.  Just as there is no equivalent of the word “Concierge” in many languages (a good part of what we do), just as many do not contain the word “advocate”  outside of the legal profession.  But in North America, the UK and Australia, certification for Professional Patient Advocacy is finally taking shape. The IMTCC is aligned with these organizations and our goals are the same.  Our global members  are the visionaries that understand the transformational power that patient advocacy will have and are just as excited about its adoption and promotion where they live. Our medical providers know and respect the vital role that the IMTCC and patient advocacy plays so there is no “convincing” to do on your part.

    If you are already a dedicated Professional Patient Advocate OR a Medical Tourism Facilitator, joining the IMTCC as a GPA (GLOBAL Patient Advocate) will introduce you and your patients to a world of opportunity …

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